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Cookies & Privacy policy

Cookie Policy


  1. Hahnemühle UK Limited uses cookies.
  2. By using our website you agree to this policy, consenting to our use of cookies in accordance to the terms and conditions of this policy.

About Cookies

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back each time the browser requests a page from the server.
  2. Cookies may either be ‘’persistent’’ cookies or ‘’session’’ cookies: persistent cookies are stored by the web browser and will remain valid until there expiry date, unless deleted by the user; while a ‘’session’’ cookie will expire when the user ends there session and closes the web browser.
  3. Cookies do not typically contain any information that personally identifies a user, but information obtained by the cookie may be stored and linked with personal information stored in relation an individual’s account.
  4. Cookies can be used by web browsers to identify and track users as they navigate different pages on the website they are visiting, as well as identify returning users.

How we use Cookies

Cookies on our website are used for the following reasons.

  1. To enable you to add items to your shopping basket and purchase items.
  2. To enable you to create an account and have information such as order history available; it also retains your details for your next visit.
  3. To improve the website usability, making it easier to purchase and track orders.
  4. To analyse the use of the website through analytics software such as google analytics.

Our cookies

The cookies on our website do not collect sensitive information such as name, address, email address, or any other contact details; we do however use both ‘’persistent’’ and ‘’session’’ cookies and below is a list of their purpose.

Cookie ProviderNamePurpose
Magento CART The association with the customer's shopping cart.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE The items in the customer's Compare Products list.
CUSTOMER An encrypted version of the shopper’s customer ID
CUSTOMER_AUTH Indicates if the customer is currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper's customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer's session ID.
NO_CACHE Indicates if the cache can be used to store information.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper's wishlist.
WISHLIST_CNT The number of items in the shopper's wishlist.

Magento Persistent Cookie

A long term persistent cookie that remains after the end of a session, saving a record of the customers contents for future reference. If the customer selects remember me on log out then this information will persist but session information will be deleted.

Third Party Cookies

Google Analytics _utma
These anonymous cookies are used to collect information about how visitors use and interact with our site; allowing us to continue to make improvements. The cookies collect Information such as the number of visitors to the site, the pages visited and how visitors have found the site. For further information about google analytic click here
Facebook We let you share items with your Facebook friends and so this cookie is covered by the Facebook consent and data policy that you can find: here
Instagram We let you share items with your Instagram Followers and so this cookie is covered by the Facebook consent and data policy that you can find: here
Pinterest We let you share items with your Pinterest Followers and so this cookie is covered by the Pinterest consent and data policy that you can find: here
Twitter We let you share items with your Twitter Followers and so this cookie is covered by the Twitter consent and data policy that you can find: here
YouTube We let you share items with your YouTube Followers and so this cookie is covered by the YouTube consent and data policy that you can find: here

Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

  1. If you are using Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking; >tools, internet options, privacy, advanced.
  2. In Firefox (version 47), you can block all cookies by clicking; >tools, options, privacy, then selecting ‘’use custom settings for history’’ from the drop down, and untick ‘’accept cookies from sites’’.
  3. In Chrome (version 52) you can block all cookies by accessing; >customise and control, menu, settings , show advance settings, content settings, and then selecting ‘’block sites from sending any data” under the “cookies heading”
  4. In Safari you can block cookies by accessing; > preferences, privacy, and then by clicking “block all cookies”.

Please note that by blocking cookies, you will not be able to use all the features of our website.

Deleting cookies

You can delete cookies already stored on your computer.

  1. In Internet Explorer (version11) you must manually delete cookie files, for instructions on how to do this click here
  2. In Firefox (version47) you can delete cookies by clicking> tools, options, privacy and then selecting “use custom settings for history” from the drop down menu, clicking “show cookies” and then clicking “remove all cookies”.
  3. In Chrome(version52) you can delete all cookies by; > customise and control menu, settings, show advanced settings , clear browsing data and then selecting “cookies and other site data “ before clicking “clear browsing data”.
  4. To delete your cookies on safari manually, please click here for instructions.

Links to other websites

This cookie policy does not cover the links within this site to other websites. We encourage you to read the privacy statements of the other website you visit.


If you wish to contact us regarding our cookie policy, this document or any other reason, our most up to data contact details can be found on our contact us page.

Your Privacy

At Hahnemühle UK Ltd, we are committed to protecting the security and privacy of your personal information and the way in which we conduct our business by following the laws on privacy, data protection and data security.

In this privacy policy we wish to provide a detailed guide on when and why we collect your personal information, as well as how we use it and the limited conditions when we may disclose it to others and how we keep it secure.    



  • What information do we collect about you?
  • How will we use the information about you?
  • Third party data handlers
  • Marketing
  • Access to your information and correction
  • Data Storage
  • 3rd party website links
  • Cookies
  • Changes to our privacy policy
  • How to contact us


What information we collect about you?

When you make a purchase through Hahnemühle UK we will collect your name, Date of Birth, address data, email and contact number. This will be stored in our system alongside your account details, or Guest purchase information.

Please be aware that we do not store credit card information that you provide, however this will be shared with out payment providers who will process your transaction.


How will we use the information about you?

We will share your personal information with third parties only in the ways that are described in this privacy policy. We never sell or share your information with anyone beyond this.

When you provide us with your personal data, you consent to the use of it as set out in this privacy policy. We usually use it to set up an account, respond to your enquiry, process your order or payment, or provide you access to specific account information and marketing.

Please be aware that we work with third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver emails and deliver orders.  When we share your personal data with these providers we require them to follow GDPR regulations, keeping your personal data safe; we require our third parties to only keep this information to complete their responsibilities before being deleted or depersonalised.



Third Party data handlers

Below is a list of third party data handlers which we use and their privacy policies.

  1. Vdepot
  2. Paypal
  3. DHL
  4. Mailchimp
  5. Braintree
  6. Google
  7. Facebook
  8. Instagram
  9. YouTube
  10. Pinterest
  11. Twitter



If you consent to receive marketing material we use your information to inform you of any promotions, new products, upcoming events and other news relating to Hahnemühle UK. We do not rent or trade email lists with other organisations and businesses. We use a third-party provider, MailChimp, to deliver this information to you. For more information please see MailChimp’s privacy notice

You can unsubscribe to the mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails.

We do not sell or share your personal information with anyone else.


Access to your information

Your personal account information will be stored on our system where the user has access their account details through there login; allowing them to amend of deactivate the account. On the occasions the account is deactivated, we will retain your information until we no longer need to comply with our legal and regulatory obligations, at this point your information will either be removed or depersonalised so that we are unable to identify you. 

You are entitled to view, or delete the personal information that we hold as long as it complies with our legal and regulatory obligations. Please email your request to help@Hahnemuehle.com; please be aware there may be a charge for this.


Data Storage

Please note that we are a multinational business and our head office is in Germany. By using our service or products, you authorise us to transfer and store your information outside of your home country.


3rd party links

Please be aware that this website has links to external sites and that we have no control over the privacy policies of these sites; our own privacy policy does not apply to these sites. We advise you to carefully read the privacy and cookie policies of these sites when you enter.  


Use of Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. Cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at our cookie policy which can be found below. Please be aware that by disabling cookies you won’t have access to all the features of this website.


Changes made to our privacy policy

When any changes are made to the privacy policy we will contact you via email.


How to contact us?

If you wish to contact us regarding our cookie policy, this document or any other reason, our most up to data contact details can be found on our contact us page.